Appointments

We offer a number of same day appointments for urgent issues:

• Phone the surgery on 0208 989 1968 at 8am promptly Monday to Friday

• You can book same day appointments using your nhs account or our online system. There is a limited number that can be booked this way.

There are a range of telephone or face to face appointments available. 

You can book routine appointments up to 14 days in advance:

• Phone the surgery after 11am on 020 8989 1968 Monday to Friday

• use our online system. You will need a username and password to access, please click here for more information.

• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

Patients who are registered at this Practice can now book an appointment to see a GP or nurse:

• On weekday evenings between 6.30pm and 9.00pm.

• On Saturdays between 9.00am and 5.00pm.

Please call the our surgery number on 020 8989 1968 to book these appointments. 

The appointments take place at the GP surgeries in South Woodford. You will see one of our GP or nurse colleagues in these appointments. They will be able to access your medical record for the consultation. 

eConsult is an integral way to let us know how we can help you, without the need for an appointment.

Please consider this option when you need to communicate with us. We will respond by email or phone you within 48 hours.

If you are housebound and need an appointment:

Please phone the practice as soon as possible after 8am on 020 8989 1968.

We will phone you first to understand what you need. The home visits will be carried out by our community paramedics.

Can another health professional help?

You do not always need to see a doctor.

Click here to find out about other options, such as community services and pharmacy schemes.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Appointments are precious. If you have to cancel your appointment, please try to do it well in advance so we can offer the appointment to another patient.

To cancel your appointment:

• In the practice telephone system there is an option to cancel your appointment. Please call 0208 989 1968, select this and leave a message with your name, the date and time of the appointment and which Clinician the appointment is with.
• use your NHS account (through the NHS website or NHS App)
• reply CANCEL to your appointment reminder text message

Please turn on your notifications in your NHS app.

We are reducing the number of reminders we send by text.

This is due to the the fact that texts are costing the NHS millions, and the NHS is now limiting the amount of texts that GP practices can send.

Please look on the NHS app or Patient Access for your appointment details.

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs